Customer Service Representatives

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start **Caring. Connecting. Growing together.**

As a **Senior Customer Service Representative** , you’ll compassionately deliver an exceptional experience to between 50 to 70 callers per day, always remembering that there is a real person on the other end of the phone who is looking for help, guidance, and support. You’ll also provide support to your team members by serving as a resource or subject matter expert. Both of these are opportunities for you to identify and exceed our customer expectations by committing to and building strong relationships internally and externally. At the end, you’ll know you performed with integrity and delivered the best customer service experience making all your customers and team members feel better because they talked to you.

This position is full-time, Sunday - Saturday. Employees are required to have flexibility to work any of our shift schedules during our normal business hours of 7:00 am - 11:00 pm EST. It may be necessary, given the business need, to work occasional overtime, weekends, and some holidays. Department is open 365 days a year, January and April are PTO blackout months.

We offer 4 weeks of on-the-job training. The hours of the training will be based on schedule or will be discussed on your first day of employment.

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

**Primary Responsibilities:**

+ Serve as a resource or Subject Matter Expert (SME) for other team members or internal customers.

+ Handle escalated calls, resolving more complex customer issues in a one and done manner.

+ Answer incoming phone calls from customers and identify the type of assistance the customer needs (i.e. benefit and eligibility, billing and payments, authorizations for treatment and explanation of benefits (EOBs).

+ Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems.

+ Intervene with care providers (doctor’s offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance when needed.

+ Assist customers in navigating UnitedHealth Group websites and encourage and reassure them to become self-sufficient.

+ Own problem through to resolution on behalf of the customer in real time or through comprehensive and timely follow-up with the member.

+ Research complex issues across multiple databases and work with support resources to resolve customer issues and/or partner with others to resolve escalated issues.

+ Provide education and status on previously submitted pre-authorizations or pre-determination requests.

+ Meet the performance goals established for the position in the areas of: efficiency, call quality, provider satisfaction, first call resolution and attendance.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

**Required Qualifications:**

+ High School Diploma / GED OR equivalent work experience

+ Must be 18 years of age OR Older

+ Familiarity with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications

+ All new hires will be required to successfully complete the Customer Service training classes and demonstrate proficiency of the material

+ Ability to work any of our shift schedules during our normal business hours of 7:00 am - 11:00 pm EST, Sunday - Saturday. It may be necessary, given the business need, to work occasional overtime, weekends, and some holidays

**Preferred Qualifications:**

+ 1+ years of experience in Customer Service Representative (CSR) OR 1+ years of experience in an office setting, Call Center setting or phone support role

+ Bilingual fluency in English and Spanish

**Telecommuting Requirements:**

+ Ability to keep all company sensitive documents secure (if applicable)

+ Required to have a dedicated work area established that is separated from other living areas and provides information privacy

+ Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

The hourly range for this role is $16.88 to $33.22 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

**_Application Deadline:_** _This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants._

_At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission._

_ _

_OptumCare_ _i_ _s_ _an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations._

_OptumCare_ _is a drug - free workplace. Candidates are required to pass a drug test before beginning employment._

\#RPO

**About this role:**

Wells Fargo is seeking a Senior Equipment Account Manager to support our clients Equipment Finance needs

**In this role, you will:**

+ Collaborate with internal sales and deal team members to execute on customer fundings.

+ Influence internal stakeholders to enable a positive outcome for Wells Fargo and it's customers.

+ Toggle between tactical requirements and strategic initiatives.

+ Review and consolidate deal backup for entry into system of record.

+ Leverage system of record to document critical deal components.

+ Communication with customers, vendors and internal stakeholders.

+ Effectively manage conflict and escalate appropriately.

+ Participate in establishing working relationships with clients which already have existing accounts and achieving business objectives related to these client accounts

+ Exercise independent judgment in maintaining and enhancing working relationship with the existing clients and meet business objectives

+ Present recommendations for resolving more complex client requests and exercise independent judgment while developing expertise in the Equipment Finance Account Management functional area

+ Collaborate with existing internal and external customers to build a working relationship

+ Assist the more experienced managers in supporting customer requests for accounts

**Required Qualifications:**

+ 4+ years of Equipment Finance Account Management experience, or equivalent experience demonstrated through one or a combination of the following: work experience, training, military experience, education

**Desired Qualifications:**

+ Equipment finance experience.

+ Excel proficiency.

+ Ability to manage competing priorities.

+ Strong internal and external communication skills at all levels.

+ Strong collaboration skills.

+ Detail oriented.

**Job Expectations:**

+ This position offers a hybrid work schedule

+ Willingness to work on-site in one of the listed locations

**Pay Range**

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.

$55,300.00 - $98,300.00

**Benefits**

Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs (https://www.wellsfargojobs.com/en/life-at-wells-fargo/benefits) for an overview of the following benefit plans and programs offered to employees.

+ Health benefits

+ 401(k) Plan

+ Paid time off

+ Disability benefits

+ Life insurance, critical illness insurance, and accident insurance

+ Parental leave

+ Critical caregiving leave

+ Discounts and savings

+ Commuter benefits

+ Tuition reimbursement

+ Scholarships for dependent children

+ Adoption reimbursement

**Posting End Date:**

29 May 2025

***** **_Job posting may come down early due to volume of applicants._**

**We Value Equal Opportunity**

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

**Applicants with Disabilities**

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo (https://www.wellsfargojobs.com/en/diversity/disability-inclusion/) .

**Drug and Alcohol Policy**

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy (https://www.wellsfargojobs.com/en/wells-fargo-drug-and-alcohol-policy) to learn more.

**Wells Fargo Recruitment and Hiring Requirements:**

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

**Req Number:** R-438161

**Job Summary**

The Customer Service Manager III has overall responsibility for the Customer Service Center's operations.. Leads a team of direct reports in management of initiatives critical to Customer Service process and technologies that enhance agent activities and the customer engagement model. Works with the team to develop, implement and maintain programs to improve overall customer service.

**Essential Duties and Responsibilities**

• Provides day-to-day management and support to customer service process and technology team. Champion customer-centric culture inside and outside the customer service team cultivating an environment of trust, teamwork, and ownership.

• Responsible for the center’s operational optimization through use of effective program management, process improvement and innovation. Analyze department performance and proactively identify and implement strategies to improve quality of service, operational efficiency and customer engagement.

• Communicates and enforces company policies and procedures and develops and implements customer service performance standards.

• Compiles all customer service reporting requirements. Develops and analyzes budgets, reports, and financial data.

• Facilitates regular conversation with key internal business partners aimed at creating efficiency in business process and reducing customer request cycle time.

• Investigates and resolves escalated customer service inquiries.

• Work with team members and CE leaders to evaluate customer engagement tools and optimize areas for customer self-service.

• Oversees personnel needs of the customer service department including selecting, coaching, and training employees and evaluating employee performance. Provides input into termination, compensation, and promotion decisions.

• Review and evaluate team member performance on a regular basis in accordance with guidelines as provided by the Human Resources department.

**IV. Qualifications**

The requirements listed below are representative of the qualifications necessary to perform the job.

A. Education and Experience

+ Education: Bachelor's Degree (accredited) in Sales/Marketing, Business Administration or in lieu of a degree High School Diploma (or GED) and 4 years of work experience

+ Experience: 7 years of relevant work experience (in addition to education requirement)

B. Knowledge, Skills, Abilities or Other Requirements:

Call center or customer service experience and supervisory/management skills required

Strong knowledge of customer satisfaction drivers and strategic planning to achieve desired business results

Excellent skills in organization, analytical, prioritization, time management and handling multiple tasks and priorities

Excellent oral and written communications skills

Self-starter who possesses the ability to work cooperatively with a tam of customer service providers and other members of the management team

Experienced and skilled at effectively providing and receiving constructive feedback

Effective facilitative leadership skills and experience leading focused teams

Understanding of business processes, tools and techniques required to develop an engaged customer and employee environment

**V. Work Environment**

Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Normal setting for this job is: Remote

The expected base pay range for this position across the U.S. is $103,070 - $153,950. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location.

**Benefits**

At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.

If this sounds like the opportunity that you have been looking for, please click “Apply.”

Equal Opportunity Employer: Minority/Female/Disability/Veteran

A position at White Cap isn’t your ordinary job. You’ll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities.

The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving force behind this commitment.

White Cap is hiring immediately for our **_Account Manager – Accelerated Sales Program_** !

Do you want to help build America’s skyline and your own future? White Cap is North America’s leading distributor for professional contractors. We supply everything contractors need to build our nation’s remarkable construction projects, including stadiums, roads, bridges, highways, residential housing, and more. Our _Accelerated Sales Program_ is designed for sales professionals outside our industry to quickly accelerate their sales career. For an exciting opportunity to join our sales team, apply today!

_Why join the_ **_Accelerated Sales Program_** _at White Cap?_

The Accelerated Sales Program is a comprehensive, sales-specific training program designed to fast-track the growth and development of new Outside Sales Representatives/Account Managers. Participants will work closely with White Cap sales leaders in a 6-12 month program to develop the skills, customer and supplier relationships, and knowledge needed to be successful in outside sales.

_An_ **_Account Manager_** _-_ **_Accelerated Sales Program_** _…_

+ Participates in classroom, independent study, and on-the-job training to learn the White Cap’s business model, products, vendors, customer needs, jobsite environment, systems, competitors, pricing, sales approach, and selling skills.

+ Prepares and executes account plans.

+ Sells White Cap value proposition and products.

+ Learns about making effective jobsite or office sales calls by riding along with the District Sales Manager or experienced Account Managers.

+ Enters and processes customer orders.

+ Performs other duties as assigned.

+ This position requires operation of a company vehicle or a personal vehicle and such operation is done consistently more than 80% of the average work week. If selected for this position, the company will run a Motor Vehicle Record (MVR) report. A requirement of this position is an acceptable MVR report.

**Preferred Qualifications**

+ Bachelor’s degree in business, marketing, or related field or one to two years of sales or related field experience

+ Strong communication skills and comfortable interacting with team members

+ Requires strong self-governance, a proactive approach, personal accountability, and independence.

+ Competitive nature with a drive to succeed

+ Goal-oriented with personal accountability to deliver on metrics

+ Open to feedback and willing to take action to improve performance

+ Demonstrated ability to plan and organize daily activities

+ Spanish language proficiency

If you’re looking to play a role in building America, consider one of our open opportunities. We can’t wait to meet you.

**Functional Area** Sales

**Work Type** On-Site

**Recruiter** Preissler, Jacob

**Req ID** WCJR-025439

White Cap is an Equal Opportunity Minority/Female/Individuals with Disabilities/Protected Veteran and Affirmative Action Employer. White Cap considers for employment and hires qualified candidates without regard to age, race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law.

**About this role:**

Wells Fargo is seeking an Associate Customer Service Representative (Bilingual – Spanish/English) in Consumer Lending. Consumer Lending businesses empower millions of customers to achieve their dreams every day. Whether it's buying a home, purchasing a car, funding a significant purchase, or making important daily credit card purchases, Consumer Lending provides important credit products and services that help our customers succeed. The group includes Home Lending; Auto; Cards, Retail and Merchant Services; Personal Lending; Consumer Lending Control; and Consumer Lending Shared Services. Find out why we're the #1 financial services company to grow YOUR career. Apply today.

**In this role, you will:**

+ Support customers and seek ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment

+ Perform routine tasks such as answering inquiries, resolving problems and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations and navigating multiple computer systems

+ Regularly receive direction from supervisor and escalate questions and issues to more senior employees

+ Interact with team on basic information, plus internal or external customers

**Required Qualifications:**

+ 6+ months of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

+ Bilingual speaking and listening proficiency in Spanish/English

**Desired Qualifications:**

+ Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving customer issues.

+ Ability to execute in a fast paced, high demand, metric driven call center environment.

+ Excellent verbal, written, and interpersonal communication skills with integrity and a high level of professionalism with all levels of employees and customers, while maintaining attention to detail and accuracy.

+ Military experience resolving complex issues via written or verbal communication, including but not limited to, supply action requests, updating personnel records, answering benefit or pay questions, resolving errors, researching questions and other needs as requested by customers.

+ Ability to meet or exceed business goals and objectives and navigate multiple computer systems, applications, and utilize search tools to find information.

+ Knowledge, understanding and experience of internet, mobile, and social media technology.

**Job Expectations:**

+ Must be able to attend full duration of required training period

+ Ability to work additional hours as needed

+ Must work on-site at the location posted

+ This position is not eligible for Visa sponsorship

+ Must complete and pass required language assessment

**Training Schedule:**

+ Training class will be for 8 weeks. Training hours are 8:30 am – 5:00 pm, Monday-Friday. Initial schedule after training will be given prior to start date.

+ We're open 24 hours, 7 days a week.

+ Your regular work schedule will be based on business need and will include working a weekend day and some holidays.

**Job Location:**

+ 2150 W Pinnacle Peak Road, Phoenix, AZ 85027

**Posting End Date:**

28 May 2025

**_*Job posting may come down early due to volume of applicants._**

**We Value Equal Opportunity**

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

**Applicants with Disabilities**

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo (https://www.wellsfargojobs.com/en/diversity/disability-inclusion/) .

**Drug and Alcohol Policy**

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy (https://www.wellsfargojobs.com/en/wells-fargo-drug-and-alcohol-policy) to learn more.

**Wells Fargo Recruitment and Hiring Requirements:**

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

**Req Number:** R-459998

**Opportunities at WellMed** , part of the Optum family of businesses. We believe all patients are entitled to the highest level of medical care. Here, you will join a team who shares your passion for helping people achieve better health. With opportunities for physicians, clinical staff and non-patient-facing roles, you can make a difference with us as you discover the meaning behind **Caring. Connecting. Growing together.**

As a **Senior Customer Service Representative** , you'll provide our members with the information they need to make better decisions about their health, helping them get access to the right care the first time. Every day, you'll provide compassionate and empathetic support to 50 to 70 callers providing guidance, support, and resolution for escalated issues. This is no small opportunity. This is where you can bring your compassion for others while building your career.

This position is full time, Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am - 6:00pm EST. It may be necessary, given the business need, to work occasional overtime.

We offer weeks of on-the-job training. The hours of the training will be based on schedule or will be discussed on your first day of employment.

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

**Primary Responsibilities:**

+ Serve as a resource or Subject Matter Expert for team members or internal customers

+ Handle escalated calls, resolving more complex customer issues

+ Demonstrate outstanding service to identify the source of the caller's issue and work to resolve the inquires in a timely and professional manner

+ Help guide and educate customers about the fundamentals and benefits of consumer-driven health care topics such as selecting the best benefit plan options, maximizing the value of their health plan benefits and choosing a quality care provider

+ Contact care providers (doctor's offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance

+ Assist customers in navigating myuhc.com and other UnitedHealth Group websites while encouraging and reassuring them to becoming self-sufficient with our tools.

In 2011, WellMed partnered with Optum to provide care to patients across Texas and Florida. WellMed is a network of doctors, specialists and other medical professionals that specialize in providing care for more than 1 million older adults with over 16,000 doctors’ offices. At WellMed our focus is simple. We’re innovators in preventative health care, striving to change the face of health care for seniors. WellMed has more than 22,000+ primary care physicians, hospitalists, specialists, and advanced practice clinicians who excel in caring for 900,000+ older adults. Together, we're making health care work better for everyone.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

**Required Qualifications:**

+ High school diploma/GED

+ Must be 18 years old OR Older

+ 1+ years of customer service experience OR experience in a medical office, health care, call-center or office setting analyzing and solving customer problems

+ Proficient in translating health care-related jargon and complex processes into simple, step-by-step instructions customers can understand and act upon

+ Ability to work full time, Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am - 6:00pm EST. It may be necessary, given the business need, to work occasional overtime.

**Preferred Qualifications:**

+ Health care experience

+ Knowledge of billing/finance and eligibility processes, practices and concept

**Telecommuting Requirements:**

+ Ability to keep all company sensitive documents secure (if applicable)

+ Required to have a dedicated work area established that is separated from other living areas and provides information privacy.

+ Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.

**Soft Skills:**

+ Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications

+ Demonstrated ability to listen skillfully, collect relevant information, build rapport and respond to customers in a compassionate manner

+ Proficient conflict management skills including the ability to resolve stressful situations

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

The hourly range for this role is $16.88 to $33.22 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

**_Application Deadline:_** _This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants._

_At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission._

_OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations._

_OptumCare is a drug - free workplace. Candidates are required to pass a drug test before beginning employment._

\#RPO

**Optum** is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start **Caring. Connecting. Growing together.**

**Training classes start soon - apply today!**

You’ve heard this all your life. Trust matters. Being trusted matters a lot. Here at OptumRx we’ve earned the trust of more than 65 million people who rely on us for the prescription drugs that improve their health and lifestyle. Now, we trust that you can take advantage of some of the best training and tools in the world to help serve our customers and their care providers. You’ll take as many as 50 - 70 calls per day from members who have questions about their prescriptions and you’ll use your personality and our tools to make each call successful. This is no small opportunity. This is where you can bring your compassion for others while building your career.

This position is full time (40 hours / week), Sunday - Saturday. Employees are required to have flexibility to work any of our 8-hour shift schedules during the following business hours 10:30 AM - 11:00 PM CST. Please note that hours are subject to change contingent on business needs which may include occasional overtime, and / OR adjust shifts and weekends.

We offer 6 total weeks of paid training (5 weeks in a classroom setting and 1 week of on-the-job training). The hours of training will be 8:30 AM - 5:00 PM CST from Monday - Friday (100% attendance required). Participation on camera is a requirement during training. Once training is completed, you will be assigned a schedule within the hours of 10:30 AM - 11:00 PM CST from Sunday - Saturday. **Training will be conducted virtually from your home.**

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

**Primary Responsibilities:**

+ Respond to incoming calls from our customers on issues related to benefit eligibility questions and prescription status inquiries

+ Schedule deliveries of medications for shipments as needed

+ Guide and educate callers on their prescription benefits, use of plan, formulary, premiums and status of orders and claims or inquiries

+ Practice active listening, ask appropriate follow up questions and document required information in applicable applications / computer systems

+ Identify issues, and communicate solutions and steps to customers, pharmacies and physicians with prescription orders and reorders

+ Occasionally required to make outbound calls to internal / external partners

This role is equally challenging and rewarding. You’ll be called on to research complex issues pertaining to member customer (want to ensure we are using the same language throughout the document has to be either customer or member) prescription and / or pharmacy benefits across multiple databases which requires fluency in computer navigation and toggling while confidently and compassionately engaging with the caller.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

**Required Qualifications:**

+ High School Diploma / GED OR equivalent work experience

+ Must be 18 years of age OR older

+ Customer service experience in a call center environment

+ Required to submit / upload updated copy of resume in your profile

+ Ability to handle multiple screens while navigating through several systems at a time with your caller on the line

+ Ability to work any of our full time (40 hours / week), 8-hour shift schedules during our normal business hours of 10:30 AM - 11:00 PM CST from Sunday - Saturday including the flexibility to work occasional pre - scheduled / voluntary overtime and / OR adjust shifts and weekends based on business need

**Preferred Qualifications:**

+ 1+ years of experience in a related environment (i.e., office, administrative, clerical, customer service, etc.) using phones and computers as the primary job tools

+ Pharmacy background

+ Experience with working in a fast - paced environment

+ Ability to adapt to changing environments

**Telecommuting Requirements:**

+ Ability to keep all company sensitive documents secure (if applicable)

+ Required to have a dedicated work area established that is separated from other living areas and provides information privacy

+ Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

**Soft Skills:**

+ Demonstrated ability to listen skillfully, collect relevant information, build rapport, and respond to customers in a compassionate manner

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

The hourly range for this role is $16.00 to $28.85 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

**_Application Deadline:_** _This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants._

_At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission._

_UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations._

_UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment._

\#RPO

**Optum** is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start **Caring. Connecting. Growing together. **

As a **Senior Customer Service Representative,** you’ll compassionately deliver an exceptional experience to between 50 to 70 callers per day, always remembering that there is a real person on the other end of the phone who is looking for help, guidance, and support. You’ll also provide support to your team members by serving as a resource or subject matter expert. Both of these are opportunities for you to identify and exceed our customer expectations by committing to and building strong relationships internally and externally. At the end, you’ll know you performed with integrity and delivered the best customer service experience making all your customers and team members feel better because they talked to you.

This position is full-time (40 hours/week) Sunday – Saturday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:00am - 11:00pm EST. It may be necessary, given the business need, to work occasional overtime. January and April are also PTO blackout months.

We offer 4 weeks of on-the-job training. The hours of the training will be based on schedule or will be discussed on your first day of employment.

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

**Primary Responsibilities:**

+ Serve as a resource or Subject Matter Expert (SME) for other team members or internal customers

+ Handle escalated calls, resolving more complex customer issues in a one and done manner

+ Answer incoming phone calls from customers and identify the type of assistance the customer needs (i.e. benefit and eligibility, billing and payments, authorizations for treatment and explanation of benefits (EOBs)

+ Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems

+ Intervene with care providers (doctor’s offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance when needed

+ Assist customers in navigating UnitedHealth Group websites and encourage and reassure them to become self-sufficient

+ Own problem through to resolution on behalf of the customer in real time or through comprehensive and timely follow-up with the member

+ Research complex issues across multiple databases and work with support resources to resolve customer issues and/or partner with others to resolve escalated issues

+ Provide education and status on previously submitted pre-authorizations or pre-determination requests

+ Meet the performance goals established for the position in the areas of: efficiency, call quality, provider satisfaction, first call resolution and attendance

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

**Required Qualifications:**

+ High School Diploma / GED or equivalent years of working experience

+ Must be 18 years of age OR Older

+ Familiarity with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications

+ All new hires will be required to successfully complete the Customer Service training classes and demonstrate proficiency of the material

+ Ability to work any of our 8-hour shift schedules during our normal business hours of 7:00am - 11:00pm EST. It may be necessary, given the business need, to work occasional overtime

**Preferred Qualifications:**

+ 1+ years of experience in Customer Service Representative (CSR) or 1+ years of experience in an office setting, call center setting or phone support role

+ Bilingual fluency in English/Spanish

**Telecommuting Requirements:**

+ Ability to keep all company sensitive documents secure (if applicable)

+ Required to have a dedicated work area established that is separated from other living areas and provides information privacy

+ Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

+ If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group - approved symptom screener. When in a UnitedHealth Group building

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

The hourly range for this role is $16.88 to $33.22 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

**_Application Deadline:_** _This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants._

_At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission._

_UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations._

_UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment._

\#RPO

**Company Description**

A subsidiary of Veolia group, Veolia North America (VNA) is the top-ranked environmental company in the United States for three consecutive years, and the country's largest private water operator and technology provider as well as hazardous waste and pollution treatment leader. It offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. VNA helps commercial, industrial, healthcare, higher education, and municipality customers throughout North America. Headquartered in Boston, Mass., Veolia North America has more than 10,000 employees working at more than 350 locations across the continent. www.veolianorthamerica.com

**Job Description**

**This is a regional sales position that covers the states of AZ, NM, TX, UT, OK, WA, OR, ID, WY, MT, CO**

**Position Purpose:**

The position's purpose is to retain and grow existing high value/ strategic customers within the assigned territory.

**Primary Duties /Responsibilities:**

+ Manage all existing customer accounts within an assigned sales territory with focus on named high value/strategic accounts. In the strategic accounts it is expected that the Account Manager owns the customer relationships with additional focus on growth through expanded service offerings, margin improvement, treatment technology optimization and customer retention.

+ Engage in consultative-selling techniques that provide recommendations on a problem to solution basis.

+ Advise customers on ESS' services and solutions through a basic understanding of various state and local governmental regulations pertaining to generation, storage, transportation and disposal of generated waste.

+ Support Technical Sales Representative(s) with onboarding new accounts to ensure an effective handoff.

+ Determine the current total spend on hazardous waste of the high value/ strategic customers and ESS's % share.

+ Create account plans and document in Salesforce for all high value/ strategic customers to grow and retain these customers.

+ Record leads within existing high value/ strategic customers in Salesforce.

+ Play an active role in management of Price Books for (higher value/ strategic) accounts; for example additions for new waste streams/service codes.

+ Support the Technical Sales Representative(s) and Inside Sales Representative(s) as required with information/ help within territory.

+ Maintain cooperative working relationships with all necessary departments to ensure effective coordination and resolution of customer issues.

+ Other responsibilities at the direction of the Strategy & Growth Manager.

+ Travel to customer sites for in-person meetings is required.

**Qualifications**

**Education / Experience / Background:**

+ High School Diploma

+ Demonstrable customer relationship experience

+ Technical knowledge/ experience of waste transport, disposal and recycling (from a degree or from experience)

+ Awareness of managing financial

+ Preferred degree or equivalent experience in science, mathematics, or business

+ 5+ years of sales experience

**Knowledge / Skills / Abilities:**

+ Relationship-building skills

+ Ability to prioritize the highest value opportunities.

+ Focus on meeting customers needs, offering the least complex and most efficient (profitable) solution for ESS

+ Ability to manage customer and waste stream P&Ls

+ Able to work collaboratively across different functions and to secure help from colleagues

+ Comfortable with a role on the road, but able to maintain connectivity to branch/ satellite

+ Strong communication skills and writing skills

**Required Certification / Licenses / Training:**

+ Veolia training as required.

**Additional Information**

**Benefits:** Veolia's comprehensive benefits package includes paid time off policies, as well as health, dental, vision, life insurance, savings accounts, tuition reimbursement, paid volunteering and more. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement.

We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.

Location:

8162 S Priest Dr, Tempe, Arizona 85284 United States of America

If you are an enthusiastic, motivated, detail-oriented, personable communicator with customer service experience, consider becoming U-Haul’s newest Fleet Sales Customer Service Representative! In this position you will work under the direction of the Fleet Sales Manager to help keep the Truck Sales Department running smoothly while handling day-to-day operations. Take the next step in your career at an ever-expanding company while working with a friendly, supportive team.

Schedule:

This is a full-time in-office position at our U-Haul Technical Center located in Tempe, AZ.

+ Initial training hours: Monday-Friday 8am–5pm for three weeks.

+ Standard workdays after training: Vary between Monday-Sunday 4AM - 6PM (4AM Under Physical Demands)

Pay:

Pay starts at $20/hr.

Fleet Sales Customer Service Representative Primary Responsibilities:

+ Answer customer and field employee calls from Fleet Sales calling queue

+ Assist customers in finding trucks, trailers and tow dollies

+ Assist field employees in negotiating and selling trucks, trailers and tow dollies

+ Provide tax and DMV fees for truck, trailer and tow dolly sales

Fleet Sales Customer Service Representative Minimum Qualifications:

+ High School diploma or GED

+ 1-2 years customer service experience

Fleet Sales Customer Service Representative Skills:

+ Retail/automotive sales is a plus

+ General knowledge of Microsoft Office, Excel and Word

+ Excellent verbal and written communication

+ Inbound/outbound calls is a plus

+ Bi-lingual preferred but not necessary

Confidentiality:

+ Maintain confidential customer and truck pricing information

+ Professional Mentality:

+ Remaining professional with difficult customers and during occasional heavy call volume

+ Attention to detail, both visual and mental

+ Able to use rationale in negotiating prices

Physical Demands:

+ Able to work at a desk for an extended period of time

+ Able to work as early as 4 am or as late as 6 pm

+ Able to work rotating holidays and weekends

Perks of joining the team:

Get your career moving with a company that empowers team members to be the healthiest version of themselves! We provide robust wellness benefits, events, and resources to help team members become the happiest and healthiest they can be. U-Haul Offers:

+ Full Medical coverage

+ Prescription plans

+ Dental & Vision Plans

+ New indoor fitness gym

+ Gym Reimbursement Program

+ Registered Dietitian Program

+ Weight Watchers

+ Onsite medical clinic for you and your family

+ Career stability

+ Opportunities for advancement

+ Valuable on-the-job training

+ Tuition reimbursement program

+ Free online courses for personal and professional development at U-Haul University®

+ Business and travel insurance

+ You Matter Employee Assistance Program

+ Paid holidays, vacation, and sick days

+ Employee Stock Ownership Plan (ESOP)

+ 401(k) Savings Plan

+ Life insurance

+ Critical Illness/Group Accident

+ 24-hour physician available for kids

+ Subsidized gym/ membership

+ MetLaw Legal program

+ MetLife auto and home insurance

+ Mindset App Program

+ Discounts on cell phone plans, hotels, and more

+ LifeLock identity Theft

+ Savvy consumer wellness programs- from health care tips to financial wellness

+ Dave Ramsey’s SmartDollar Program

+ U-Haul federal credit union

+ Wellness Program

U-Haul Holding Company, and its family of companies including U-Haul International, Inc. (“U-Haul”), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team.

U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.